Below are all of our shipping policies. Please read through which policy best suits your order. 

General Shipping Policy

Temperature Sensitive Policy

Accidental Coverage Policy

By placing an order with CanShipMeds, you acknowledge and agree to the terms outlined in this shipping policies.

Medication Ownership:

Once the medication leaves the pharmacy, ownership is transferred to the patient. All sales are final, and returns or refunds are not accepted. Ensure that the shipping address provided is accurate and that someone is there to receive the shipment. Once shipped, adjustments to the shipment cannot be made.

Risks During Shipping:

Medications may be subject to risks during the shipping process, including but not limited to loss, damage, or exposure to extreme temperatures. In rare instances, medications may be seized by customs for further documentation. This can result in delays and potential effects on the medication's safety.

All Sales Are Final:

Due to the nature of our products, all sales are final once the medication leaves the pharmacy. We do not accept returns, exchanges, or refunds, with the exception of Accidental Coverage (see below).

Lost or Damaged Shipments:

While we take utmost care in packaging and shipping your medications, we are not responsible for lost or damaged shipments once they have been dispatched, with the exception of Accidental Coverage (see below).

FDA Seizures:

In the event of an FDA seizure, we will cooperate fully and provide any necessary documentation. However, we are not responsible for any actions taken by regulatory authorities that may affect the delivery of your medication, with the exception of Accidental Coverage (see below).

Extreme Temperatures:

Medications, especially those requiring specific storage conditions, may be exposed to extreme temperatures during transit. While rare, this exposure may impact the medication's safety and efficacy. It is best to stock up in the spring and fall.

Customer Responsibilities:

It is the customer's responsibility to provide accurate shipping information and be aware of any local regulations regarding the importation of medications. You will also need to follow the progress of your order shipment when the tracking number is sent via email or on your patient portal.  Our responsibility is to prepare the delivery according to the specifications made when an order is placed, such as the delivery speed, address provided, and packaging requested.

It is extremely important to read and learn the information below to ensure that all your orders go smoothly and that you have accurate expectations.

We ship Express Air Mail or Rapid Air Mail (the fastest delivery possible) with ice packs, insulation and a temperature sensor.

Your role is crucial in ensuring the quality of your medication. Temperature-sensitive medications have different stabilities and lengths of allowable excursions (some have even proven to be 90 days or longer). Ask your patient representative about your medication and their stability information. The WarmMark, included in every temperature-sensitive shipment, shows if it has breached the specified temperature and the length of time. It is important to note this is NOT the “be all end all” and is ONLY utilized to get insight and provide a starting point for evaluating the product. If the sensor is red, we ask that you call for a pharmacist consultation. 

Important Considerations

We have a proven track record of successful shipping to America for many years. We'd like to encourage you to order enough in the spring and fall to avoid ordering during extreme seasons. 

Please take into consideration the following.

• The right shipping and packaging method based on your shipment's destination, local temperature, and time of year.
• Consider the stability of your unique prescription medication. If you are unsure about its stability, ask to speak to a pharmacist.
• The manufacturer’s recommendations and allowable temperature threshold  (found on the manufacturer’s website).

Packaging Upgrades

Please weigh the risks and rewards, as well as the pros vs. cons, and decide wisely. If the time isn't right (peak summer), you can buy a small quantity locally, place your current order on hold, and arrange to have it shipped when the weather is more suitable. We rely on you to check your local temperatures, and you can fully stock up during these times of the year. Something to expect also is ice packs may be fully thawed upon arrival. The insulation will keep it cooler for longer.

Temperature Range 40-65: The base $25 fee includes two ice packs, pharmaceutical-grade insulation (a silver reflective bubble wrap 1/4 inch thick), and a warm mark sensor.

Temperature Range 65-80: The base kit costs $25, plus $15.00 for the upgraded kit, which includes Styrofoam and two extra ice packs (to surround the medication with cold packs).

Temperature Range 80 and above: Upgrade to the $99.99 Mobile Fridge, which will keep your medication 35.6-46.4 for a minimum of 96 hours.

All sales are final, and there are no replacements or refunds for temperature-sensitive medication, even with Accidental Coverage (temperature breaches). We strongly recommend upgrading the packaging and using Rapid Airmail. It is a small amount of money for the best chance of your medication arriving cold.

Signature VS No Signature

We send all temperature-sensitive shipments at the minimum Express Airmail, which is Signature Required, which we cannot change. We can upgrade the shipping to Rapid Airmail, which is Signature Required, but we can change it to No Signature before shipping. It is Strongly Recommended to ship with a signature for two primary reasons:

1. So it's not left outside, potentially affected by weather.
2. To ensure it is not stolen.